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About Us Gyer Design Ltd Trading as BDSM World of Dreams are completely dedicated to your total satisfaction. If you have any suggestions or comments, or you can't find a product you are looking for, please email us at service [at] bdsm-worldofdreams [dot] co [dot] uk.

Many customers in the UK and around the world shop with us for their adult toys, BDSM gear and lingerie, as well as many other high quality items. We pride ourselves on a friendly, personal service and are please to help you find the toy or toys you are looking for, even if you cant see them in this catalog.

Our company name with Companies House in the UK, is Gyer Design Ltd and the company registration number is 4907968. Your card will be discreetly billed in the name of Gyer Design Ltd.

Our UK VAT number which is also shown on the invoice inside your parcel - is GB 821 7059 42

Founded in 2003 by a lifestyle couple, World of Dreams is still run day-to-day by the same real-life couple. All genders and sexual orientations are welcome at our store.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment either direct on the site or you can email or phone the details through to us.

We also accept UK cheques made payable to Gyer Design Ltd and sent to

BDSM World of Dreams
Gyer Design Ltd
37 Newton Court
Haywards Heath
West Sussex
RH16 3BL

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Standard Postage and Packing costs £6.95 (exc VAT) for orders under £150 for UK Orders. There is a Small Order Postage and Packing Charge of £4.10 (exc VAT) for orders under £30

Over £150 Postage and Packing is FREE for UK Orders

Other Countries the postage cost depends on the weight of the items in your order

All orders are sent in Plain wrapping and need to be signed for on receipt as all items will be sent tracked.

All orders will be shipped within 28 days for receipt of your payment, unless the item is a Special Order in which case we will contact you with an estimated delivery date when your order is processed.

We will inform you of the tracking number after your parcel has been dispatched.

Insurance is available, if required & paid for. However we accept no liability for missing or damaged items that are uninsured. We will however chase up the carrier on your behalf.

Delivery Schedule All orders, regardless of size, will be shipped as soon as possible, within the given 28 day period (dependant on stock availability). During weekends your order will be processed on Monday.

Your goods will always be shipped in plain wrappings. Gyer Design Ltd is shown on the outer packaging. The name on the invoice will be BDSM World of Dreams, Gyer Design Ltd

We will email you upon despatch of your parcel, with the method of shipping and the tracking number.

All deliveries are made by Royal Mail Special Delivery (UK) unless stated otherwise. Orders for Europe and the Rest of the World will be sent by Royal Mail International Signed For Airmail

All UK orders should be received next day, but please wait under the 2nd day to let us know they are missing as they can be delivered up to 6pm.

If you have any problems with your delivery please contact us within 24 hours of receipt.

Royal Mail remains the most convenient delivery method for most customers, however if you have special requirements do not hesitate to call us on 01444 454698/07801 736401 during office hours (please quote your order number)

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security At BDSM World of Dreams, data security is high priority, and we do our utmost to protect the data you provide. When the order is placed at our website, we never see your credit card information as this is dealt with solely by SagePay on their secure servers. The only data we receive is your shipping data and account data, this is encrypted by our secure server.

Details of SagePay Security & Privacy Policies can be found at the following URL:

SagePay Advice for shopping online

IF YOU STILL PREFER NOT TO SEND YOUR CREDIT OR DEBIT CARD NUMBER OVER THE INTERNET?

Print out and complete your order online, select Send Cheque with order and posta printed copy of your order together with your cheque or postal order, made payable to Gyer Design Ltd
to:-

BDSM World of Dreams
Gyer Design Ltd
37 Newton Court
Haywards Heath
West Sussex
RH16 3BL
United Kingdom

Guarantee If you are not fully satisfied with your purchase, you may return the goods, UNUSED and UNWORN, and in their original packaging, within 14 days (UK) or 28 days (International) for a full refund of the price of the goods.

Please remember you MUST follow our Returns Procedure.

Please note that due to the imtimate nature of some items (such as adult toys, or lotions & potions), we are unable to accept return of these items unless the goods are faulty. After all you wouldn't want goods that someone else has used, and we wouldn't want you to have them either, the health risks involved are far too great. These items will be marked as Non-Returnable in their Descriptions.
This does not affect your statutory rights.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01444 454698/07801 736401 or write to us at Gyer Design Ltd 37 Newton Court Haywards Heath West Sussex RH16 3BL United Kingdom

Lines open 8am - 8pm, Monday to Friday & 10am to 4pm Weekends (UK Time), an answer phone service is available outside these hours.

Any advertising enquiries must be made via email - not telephone - and sent to marketing@bdsm-worldofdreams.co.uk

Privacy Policy BDSM World of Dreams and Gyer Design Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. Marketing Purposes only where the customer has agreed to these

We use the information you send to us to process your order or information request. This data consists of your IP address, and the information you fill in when you complete the form.

We can assure you that your personal or order details are not passed on to other companies for marketing purposes. You will not be added to any other companies mailing or email lists via any referral from us, and that we take stringent measures to keep your details safe and secure after your order is complete.

We may email you from time to time with special offers and details of new items on our website. If you do not want to receive these emails, please contact us on: nomail@bdsm-worldofdreams.co.uk and your details will be removed.

Returns Policy We will not give refunds on a number of different classes of items once they have been opened, regardless of what you say. That is our final word on this matter. The health risks are to great for us to accept any opened item back.
These classes of item include:
Sex toys
Lingerie including knickers
Lotions & Potions, including lubricants, oils, etc
BDSM items that can break/pierce the skin
Custom-made items

This strict returns procedure is in place to protect the health & safety of you, the customer, and our staff. No goods are sent on approval due to their intimate nature and for obvious hygiene reasons. However we will exchange any items with a manufacturing defect providing our returns procedure is followed.

If you wish to return an item you must email returns@bdsm-worldofdreams.co.uk before you do so, to obtain a returns authorisation code. You should include your order number and a full description of the problem in your email.

The returns number must then be written on the outside of your parcel prior to posting. We recommended you always use a signed for service such as recorded delivery to return items as we cannot be held responsible for items not delivered to us. If a parcel is received without a returns number on the outside, the parcel will be disposed of without being opened. Remember if the sealed packaging has been opened no return will be accepted

Your item will be inspected for signs of wear & tear, damage and use. Please note that we are responsible for items with a manufacturing defect only. Items that have been damaged, whether accidental, deliberate or through wear and tear are not returnable.


Refund Policy

We will give a refund in any case where the goods do not comply with the Sale of Goods Act.

These guarantees do not affect your statutory rights.

All goods are sold for novelty use only. No medical claim is implied.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms Payment must be received and cleared before any items are dispatched to you.